This Service Level Agreement (SLA) outlines the commitments of UHL-Services, Stephan UHL (the "Company") to provide Managed WordPress hosting services (the "Services") to its customers (the "Customers").
The Services include:
The Company commits to the following service levels:
The Company will provide monthly reports to Customers on the Services. The reports will include information on uptime, incident resolution times, and other metrics.
The Company will work with the Customer to resolve the issue to their satisfaction.
The Company may change the SLA from time to time. Any changes will be communicated to Customers in advance.
This SLA will be governed by and construed in accordance with the laws of Switzerland.
This SLA constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.
If any provision of this SLA is held to be invalid or unenforceable, such provision will be struck from this SLA and the remaining provisions will remain in full force and effect.
No waiver of any provision of this SLA will be effective unless in writing and signed by both parties.
All notices and other communications under this SLA will be in writing and will be deemed to have been duly given when delivered in person, upon the first business day following deposit in the United States mail, postage prepaid, certified or registered, return receipt requested, addressed as follows:
UHL-Services, Stephan Uhl Webereistrasse 61 CH-8134 Adliswil Switzerland
The address provided by the Customer to the Company
The headings in this SLA are for convenience only and will not affect its interpretation.
This SLA may be executed in one or more counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument.